Drive adoption, retention, and expansion across a book of customer accounts. Median salary in New York City: $183K/year. Data from BLS, O*NET, and H-1B disclosures.
Figures represent annual base salary in New York City, New York. Reviewed by SalaryOptics Editorial · How we calculate this →
Analysis derived from the salary, COL, tax, and labor-market figures above — specific to this role and city.
Customer Success Managers in New York City earn approximately 87% higher than the US national median for this role — a $85,000 premium on annual base salary. This reflects New York City's position as a higher-cost labor market where employers must match local wage norms.
This role's national salaries are growing at 7% year-over-year, well above the BLS all-occupations average of ~3.5%. If that pace holds, the New York City median reaches $256,667 in five years.
This role is 65% remote-eligible nationally according to job-posting analysis, which significantly expands the job market for New York City-based Customer Success Managers. Many New York City professionals in this role are paid on the locality scale of their employer's HQ rather than New York City's local rate — verify which scale your offer references before negotiating.
Based on BLS 2022–2032 Employment Projections and WEF Future of Jobs Report 2026. At current growth rates, median salary reaches $183K by 2030.
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The median Customer Success Manager salary in New York City, NY is $183,000 per year as of Q1 2026. This figure represents the midpoint of all reported compensation for this role in the New York City–NY metropolitan area, based on data from the Bureau of Labor Statistics Occupational Employment Statistics, H-1B visa disclosures from the Department of Labor, and O*NET occupational data.
Entry-level Customer Success Managers in New York City with 0–2 years of experience typically earn between $135,000 and $183,000 annually. Mid-career professionals with 3–7 years command $183,000 to $234,000, while senior-level practitioners with 8+ years of experience regularly earn $234,000 to $290,000 or more.
New York City has a cost of living index of 187 compared to the US national average of 100. New York City's cost of living is above the US average, so the salary figures above reflect local market rates. New York has a 6.85% state income tax rate.
Bachelor's degree. This role is 65% remote-eligible nationally, which can significantly expand the job market for New York City-based professionals.